Maverick Corral Restaurant

Reviews about Maverick Corral Restaurant

• 2 / 5

  By A Google User
  We visit the Show Low/Pinetop area quite frequently in the summer months. We were excited to see this new restaurant and decided to give it a try after spending a few hours at the family fun park next door. The decor is very inviting and the restaurant is clean. We were seated quickly and our server came to our table. This is when everything went downhill. Our server had zero personality and it was clear she did not want to be at work. We ordered a french dip, tuna melt and a kids grilled cheese to split. She did not repeat our order to us. Our food took over 30 minutes to arrive. She delivered our food and did not apologize for the wait. The restaurant was not busy and it was around 1:30 PM when we arrived. We did not eat until after 2:00. She brought macaroni and cheese instead of the grilled cheese. We told her that we ordered grilled cheese and she made NO apologies. She did not want to take fault. She only said, "oh. I thought you said macaroni and cheese". She took the mac and cheese and a cook brought out a grilled cheese about 10 min. later. She didn't check on us once after that. Our french dip was served on soggy bun. The tuna melt was OK. The iced tea was good and the children's menu kept my kids occupied during the long wait for our food. We should of found a manager and complained but we didn't. We probably won't be back. They need to train this particular server to put on a happy face and give good customer service. A simple "hello" when she approaced our table would of been nice. I think the experience would of been more pleasant if we would of had a server who actually cared about their job. Maybe I'm biased because I was a server myself for 5 years and a smile really does go a long way. This could be a really good restaurant...the White Mountains really needs good places to eat and MOST of all they need to hire servers with personality, attention to detail and just overall good customer service. This isn't the first place we've been to in the White Mountains where the service was poor. Hopefully they will get their act together because we'd really like to give it another try.
  August 24, 2016